When it comes to your power and IT infrastructure, an alert is only valuable if it reaches the right person at the right time. Waiting until morning to discover an overnight UPS failure or cooling alarm can cost valuable uptime, data integrity, and revenue.

That’s why Comtec Power has created ESMM ALERT, a managed alerting service that ensures your infrastructure alarms are delivered through the right channel, whether by email, SMS/text message, or even a direct phone call.

Why ESMM ALERT?

Even the most advanced monitoring platforms can only help if someone sees and responds to the alert. ESMM ALERT bridges the gap between detection and action, ensuring there’s no delay in notifying the right person.

Our service integrates seamlessly with EcoStruxure IT Expert, Data Center Expert (DCE), and other monitoring systems, ensuring critical alarms are routed according to your operational needs.

Key Features

  • Multi-Channel Delivery – Alerts sent by email, SMS, or voice call
  • After-Hours On-Call Routing – Automatically send alerts to the correct contact based on time of day
  • Escalation Paths – If the first responder doesn’t acknowledge, escalate to backup contacts
  • Integration Ready – Works with existing ESMM and ESMM CONTROL deployments
  • Fully Managed – Comtec Power handles setup, testing, and ongoing maintenance

How ESMM ALERT Works

  1. Monitoring Detects an Issue – Your UPS, cooling system, or environmental sensor sends an alarm.
  2. ESMM ALERT Receives the Signal – The alert is processed and matched to your configured rules.
  3. Immediate Notification – The right person is contacted via the chosen method(s) instantly.
  4. Escalation if Needed – If the alert isn’t acknowledged, backup personnel are contacted automatically.

Real-World Scenarios

Night-Time UPS Failure

A UPS goes into bypass mode at 2:37 a.m. Without ESMM ALERT, the email notification is only seen the next morning. With ESMM ALERT, the on-call engineer receives a direct phone call and text, enabling immediate response.

Weekend Temperature Alarm

Server room temperature exceeds safe thresholds on a Saturday. ESMM ALERT routes the alarm directly to facilities staff via SMS, bypassing normal weekday routing.

Multi-Site Escalation

If the primary on-call engineer at one site doesn’t respond, ESMM ALERT escalates to the next available engineer, ensuring 24/7 coverage.

Who Benefits Most?

  • IT teams with on-call rotations
  • Organisations with remote or unmanned sites
  • Businesses where downtime at night or weekends is costly
  • Facilities teams managing critical cooling and power systems

Part of the ESMM Service Family

ESMM ALERT is available as a standalone service or as an add-on to ESMM and ESMM CONTROL, giving you:

  • ESMM – Proactive infrastructure monitoring
  • ESMM CONTROL – Cloud monitoring with on-site server shutdown automation
  • ESMM ALERT – Guaranteed delivery of critical alerts to the right person, right away

Don’t let critical alerts go unnoticed.

Contact Comtec Power today to discuss how ESMM ALERT can fit into your infrastructure monitoring strategy.

📧 Email: sales@comtec.com
🌐 Visit: www.comtecpower.co.uk